I was so frustrated with my experience at Canadian Tire that I contacted the customer service department with a letter.
They responded to me with this comment, "We are sorry to learn about your dissatisfaction with Canadian Tire."
Well that was sure big of them!
Not a "Sorry that the product was not available even though it was advertised on sale and in stock," or a "Sorry that our staff are idiots" (even though I didn't exactly expect that as a response.)
The thing about saying "Sorry about your dissatisfaction" is that it does not accept responsibility at ALL for the role the store played in my experience.
I guess it further frustrates me with the corporation and my experience there.