Monday, July 25, 2011

A letter from Canadian Tire

I was so frustrated with my experience at Canadian Tire that I contacted the customer service department with a letter.
They responded to me with this comment, "We are sorry to learn about your dissatisfaction with Canadian Tire."
Well that was sure big of them!
Not a "Sorry that the product was not available even though it was advertised on sale and in stock," or a "Sorry that our staff are idiots" (even though I didn't exactly expect that as a response.)
The thing about saying "Sorry about your dissatisfaction" is that it does not accept responsibility at ALL for the role the store played in my experience.
I guess it further frustrates me with the corporation and my experience there.


Nicole said...

Oh my, that's corporations for you. That sucks. The least they could do is have the decency to acknowledge that they were misrepresenting their sale or the availability of their merchandise. Instead, they make it seem as though their customers are the only ones with the problem.

That goest to show that some businesses are not as good at customer service than others. I was served burned food one time at a restaurant. When I told the manager about it, he gave me a voucher for a free dinner, with enough money on the voucher to cover lunch or dinner for two if I got one of their specials. I guess this Tire place is just not one of those quality companies.

The Madlab Post

Anonymous said...

This reminds me of my friend's now ex-husband, who used to "apologize" by saying "I'm sorry you're so unreasonable."

(Hence, the divorce.)